Chat support executive

Om-Ak-Solutions
Panchkula, Haryana

₹10,000 - 20,000 Per Month
On Site
Full Time
0 - 1 Years

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Profile Insights

Skills

Excellent written communication skills (English)
Strong problem-solving ability and attention to detail
Previous customer service experience, especially in a chat process, is preferred
Ability to manage multiple chats effectively and efficiently
Knowledge of basic computer applications and CRM tools
Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

Education

Graduate/Diploma

Languages

English
Hindi

Job Details

Pay

₹10000 – ₹20000 Per Month

Job Type

Full Time

Job Schedule

Day Shift

Location

Office No. 203, 2nd Floor, Tricity Plaza, Peer Muchalla Rd, adjoining Sector 20, Sector 20, Panchkula, Zirakpur, Punjab, Panchkula, Haryana, 160104

Full Job Description

Key Responsibilities:

1. Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
2. Resolve customer issues related to products, services, or account inquiries with effective solutions.
3. Provide product recommendations, information, and assist with the ordering process.
4. Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
5. Follow up with customers to ensure their issues have been resolved to their satisfaction.
6. Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
7. Handle multiple chats simultaneously while maintaining high-quality service standards.
8. Identify opportunities to upsell or cross-sell products/services based on customer needs.
9. Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

Experience

0 - 1 Years

About Company

"We are a team of passionate people with specialization in an array of various IT and related services such as Web Designing & Development, Software Development, Mobile App Development, Graphic Designing, Digital Marketing, Search Engine Optimization (SEO), Admin Support, BPO and e-Commerce with CRM services. We also offer On-The-Job training in Web Designing and development with focus on HTML, JavaScript and PHP. The Graphic Designing jobs include using softwares like Photoshop, Illustrator and CorelDraw."

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