Customer service

Itel online services
Jalandhar, Punjab

₹15,000 - 25,000 Per Month
On Site
Full Time
1 - 2 Years

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Profile Insights

Skills

Excellent communication skills (verbal and written)
Active listening ability
Problem-solving skills
Patience and empathy
Ability to handle pressure and difficult customers
Positive attitude and professionalism

Education

Graduate/Diploma

Languages

English
Hindi

Job Details

Pay

₹15000 – ₹25000 Per Month

Job Type

Full Time

Job Schedule

Day Shift

Location

Sco 18 5th floor PPR mall, Mithapur road Urban state phase 2, Jalandhar, Punjab, 144001

Full Job Description

Customer Service is a professional role focused on assisting customers, resolving their queries, and ensuring a positive experience with a company’s products or services. Individuals in this role act as the first point of contact, handling inquiries through phone calls, emails, chats, or in person. Their responsibilities include addressing customer concerns, providing accurate information, processing requests, and maintaining strong relationships with clients. A customer service professional must possess excellent communication skills, patience, problem-solving ability, and a customer-oriented mindset. This job plays a crucial role in building customer satisfaction, loyalty, and the overall reputation of an organization.

Experience

1 - 2 Years

About Company

I-Tel Online Services Private Limited is an internet and IT service provider located in the PPR Mall area of Jalandhar. Established in 2019, the company operates from the commercial complex of PPR Mall and offers a range of digital connectivity solutions for both residential and business customers. Its services primarily include high-speed broadband internet, fiber and wireless connections, internet leased lines, and basic IT networking and support services. The company is known for providing reliable internet services along with technical assistance, catering to homes, offices, and commercial establishments in Jalandhar and nearby areas, benefiting from its strategic location in a well-developed and easily accessible business hub.

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